Sense Making

To depict the knowledge sharing and discovery process that we discovered from our interviews with practitioners and academic researchers, we created empathy maps and journey maps.


Synthesis to Insights

With all the raw data in hand, we began transcribing, coding, and affinity diagramming. From the sense-making process, we derived the following main insights and principles that would shape the remainder of our capstone.


Main Insights



The abundance of sources prevents designers from finding, using and implementing academic HCI research

You can find a million sources, but do you have time to read?
— Participant 8


Industry and academic communities are sources of information that accelerate knowledge discovery and sharing

...we talk through challenges we may be having in research.
— Participant 2


Exposure to ethnographic research prompts a deeper understanding and appreciation of the academic research process

You can’t communicate empathy...unless they see it...
— Participant 7


There’s an appetite from both industry and academia to bridge the gap

I don’t typically read academic papers but this conversation is making me remember the benefits of it ...
— Participant 3


Existing common ground sources serve as a starting point for shared vocabulary

Read all those [Edward Tufte] classics... it was such a revelation when those books came out.
— Participant 9


Mentors curate knowledge for mentees to advance their professional careers and expertise

..A lot of them were saying that I should look into scholarly papers or things that were more theoretical
— Participant 1